Terms of service
Terms and Conditions
OVERVIEW
This website is operated by Retail Business. Throughout the site, the terms “we”, “us” and “our” refer to Retail business. Retail business offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
These Terms and Conditions govern your use of our website and services, including grocery delivery, alcohol, cigarettes, vape products, and other goods.
By placing an order with us, you agree to these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, you may not use our services.
1. General Information
1.1 These terms apply to all sales made through our online platform, including alcohol, groceries, cigarettes, vapes soft drinks, foods, and confectionery items.
1.2 We reserve the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on our website.
1.3 You must be at least 18 years old to make purchases on this website, especially for age-restricted products like alcohol, tobacco, and vape products.
2. Placing an Order
2.1 By placing an order, you confirm that all information provided is accurate, complete, and up to date.
2.2 When ordering age-restricted items (e.g., alcohol, cigarettes, vapes), you agree to provide proof of age upon delivery. Acceptable forms of ID include:
• Passport
• UK Driving Licence
• Proof of Age Standards Scheme (PASS) card
2.3 Orders are subject to availability. We reserve the right to limit quantities or cancel any orders if the requested goods are unavailable.
3. Age Restrictions and Compliance
3.1 Alcohol, Tobacco, and Vape Products:
• In accordance with UK law, we cannot sell alcohol, cigarettes, or vape products to anyone under the age of 18.
• You must provide valid proof of age when purchasing these items, either at the point of delivery or via digital age verification systems.
• We operate a strict Challenge 25 policy; if the delivery driver believes you are under 25, they will ask for ID to verify your age.
3.2 Refusal of Service:
• We reserve the right to refuse delivery of age-restricted items if suitable ID is not provided.
• If the driver is unable to confirm the buyer’s age, the age-restricted items will be returned to us, and you may still be charged for the delivery fee.
3.3 Selling or supplying alcohol to a minor is illegal under UK law. We will report any attempts to breach this law to the relevant authorities.
4. Delivery
4.1 We deliver within the UK to specific postcodes as listed on our website. Please check availability before placing your order.
4.2 Delivery Times:
• We aim to deliver orders within the specified delivery windows provided during checkout. However, delivery times are estimates and may vary due to unforeseen circumstances.
• We will contact you in the event of significant delays.
4.3 Delivery Fees:
• Delivery fees will be clearly stated at checkout.
• Delivery charges may vary based on your location and the size of your order.
4.4 Delivery Conditions:
• You must be present to receive the delivery. For orders including alcohol, cigarettes, or vape products, you or the person receiving the delivery must provide proof of age.
• If you are not present or fail to provide ID for age-restricted items, we will cancel the order. You still be liable for the delivery fee.
5. Pricing and Payment
5.1 Pricing:
• All prices on our website are in GBP (£) and include VAT where applicable.
• We reserve the right to adjust prices, offers, or promotions at any time without prior notice.
5.2 Payment Methods:
• We accept payments via credit/debit cards and other payment methods as displayed during checkout.
• Payment must be made at the time of order. We will not dispatch items until full payment has been received.
6. Returns and Refunds
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Customer Errors
• We do not accept returns or provide refunds for customer errors, such as ordering the wrong item or incorrect quantities.
• It is the customer's responsibility to review their order carefully before finalizing and placing it.
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Errors by Us or External Factors
• If the wrong item is delivered or there is an error caused by us or an external factor (e.g., damaged items during delivery), we will replace the item at no additional cost.
• Customers must notify us within 2 hours of receiving the incorrect or damaged item to qualify for a replacement.
7. Cancellations
7.1 Order Cancellations:
• You may cancel your order before dispatch by contacting us via the customer service details on our website. If your order has already been dispatched, you may not be able to cancel.
7.2 We reserve the right to cancel any order if:
• We suspect fraudulent activity.
• You are not eligible to purchase age-restricted items.
• The products are unavailable.
In such cases, we will notify you promptly, and any payments made will be refunded.
8. Customer Responsibility
8.1 It is your responsibility to ensure all details provided at the time of ordering are correct, including delivery address, contact information, and payment details.
8.2 You are responsible for ensuring that the recipient of any delivery containing age-restricted products is over the age of 18 and can provide proof of age.
9. Liability
9.1 We are not liable for any indirect or consequential losses or for failure to deliver items due to factors beyond our control (e.g., weather conditions, third-party delivery service delays).
9.2 We will not be responsible for loss, damage, or injury arising from misuse or failure to comply with product usage guidelines, particularly for alcohol, cigarettes, and vape products.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
• Email: familyshopperrawmarsh@gmail.com
• Phone: +44 1709 510991
• Address: 18 Kilnhurst Road, Rawmarsh, United Kingdom
By using our services and placing an order with us, you agree to comply with these Terms and Conditions.